Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days, without have to state a reason. The withdrawal deadline is fourteen days from the day on which you or a third party designated by you who is not the carrier, have or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us
HeadUp Games GmbH & Co.KG
Tel 02421 4868700
about your decision to withdraw from the contract by means of a clear declaration (e.g. by postal letter, fax or e-mail). For this purpose you can use the attached sample withdrawal form, which however is not prescribed.
The withdrawal deadline is deemed to be met when the notification of the exercise of the right of withdrawal is sent prior to the expiry of the withdrawal deadline.
Consequences of withdrawal
If you withdraw from this contract, we must refund to you all payments that we have received from you, including delivery costs (with the exception of additional costs arising from your wish for a type of delivery different to the cheaper standard delivery offered by us) without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund we shall use the same means of payment that you used in the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this refund.
We may refuse to refund until we have received the goods back or until you have presented evidence that you have returned the goods, whichever occurs sooner.
You must return or hand over the goods without delay and in any case no later than fourteen days after the day on which you inform us of the withdrawal from this contract. The deadline is deemed to be met of you send the goods prior to expiry of the fourteen-day deadline.
You must bear the direct costs of returning the goods.
You must pay for any diminished value of the goods only if this diminished value is due to handling by you other than that necessary to ascertain the condition, features and functioning of the goods.
Exclusion of the right of withdrawal
There is no right of withdrawal in contracts to supply goods that are not prefabricated and whose manufacture requires the individual selection or decision of the consumer, or which are tailored specifically to the consumer’s needs.
Expiry of the right of withdrawal
The right of withdrawal expires prematurely in contracts
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
– for the delivery of goods if these were inseparably mixed with other goods, by reason of their nature, after delivery;
– for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To HeadUp Games GmbH & Co. KG, Nordstr. 102, 52353 Düren, fax: e-mail: email@example.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
(*) Delete as appropriate.